Shipping Policy – Mr Mobility.
This Shipping Policy explains how Mr Mobility handles shipping and delivery for electric wheelchairs, electric scooters, patient lifts, accessories, and related mobility equipment.
1. Shipping Locations.
Mr Mobility ships within the United States.
International shipping may be available upon request and written approval.
2. Order Processing Time.
Orders are typically processed within 1–3 business days after payment is received and verified.
Custom, special-order, or modified equipment may require additional processing time. one (1) to two (2) days.
3. Shipping Methods.
Shipping method and carrier are selected based on product size, weight, and destination.
Large mobility equipment may be shipped via freight or curbside delivery.
Delivery method will be specified on the invoice or order confirmation.
4. Delivery Timeframes.
Estimated delivery times vary from 2-5 days depending on product availability, shipping method, and destination.
Delivery dates are estimates only and are not guaranteed.
Mr Mobility is not responsible for delays caused by carriers, weather, supply chain issues, or events beyond our control.
5. Shipping Costs
Flat shipping/handling fee – stated on the invoice calculated at checkout.
Shipping fees are non-refundable once an order has shipped.
6. Freight and Large Item Deliveries.
The customer is responsible for ensuring accessibility at the delivery location.
Missed delivery appointments may result in additional fees.
7. Inspection Upon Delivery.
Customers must inspect shipments upon delivery.
Any visible damage or missing items must be reported within 48 hours of delivery.
Failure to report issues within this timeframe may affect eligibility for replacement or claims.
8. Risk of Loss.
Risk of loss transfers to the customer once the order is delivered.
Mr Mobility is not responsible for loss or damage after delivery confirmation.
9. Address Accuracy.
Customers are responsible for providing accurate shipping information.
Additional fees resulting from incorrect addresses or failed deliveries are the customer’s responsibility.
10. Policy Updates.
Mr Mobility reserves the right to update this Shipping Policy at any time. Changes will be posted on our website and take effect immediately.
11. Contact Information.
For shipping-related questions, please contact:
Mr Mobility
Email: info@mrmobillity.com